Loss of password

Support requests about SSTP VPN Client
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mulanee
Posts: 9
Joined: Sun Feb 24, 2019 7:44 am
Location: Bursa, TR

Loss of password

Post by mulanee »

Hi,
For whatever reason, around each 3 days I need to reenter my passwd, even if the "save passwd" cell is ticked.
This is on my android phone, 4G + wifi
Any workaround?

admin
Site Admin
Posts: 646
Joined: Fri Feb 15, 2019 4:04 pm
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Re: Loss of password

Post by admin »

Hello,

probably sometime the server refuse to authenticate the user, so the app ask a new password.

Please try to follow these steps:
- edit the VPN profile
- tap on "Authentication"
- select "Set retries before request new password" and set the value to 2 or 3

BrandonDah
Posts: 3
Joined: Mon Nov 30, 2020 2:15 pm
Location: Украина
Contact:

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Post by BrandonDah »

Ok so ive had an account in the past and long forgotton the password. It would turn out the game thinks ive made an account on 10 other emails i definetely havent as every time i try to create a new account it tells me the email is in use. Even on an address i just made up. Well done on that one by the way. When I click forgotton password button it tells me wrong login . Well of course it is , I forgotten it Come on guys what kind of system is this you have here?

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