Loss of password

Support requests about SSTP VPN Client
Post Reply
User avatar
mulanee
Posts: 9
Joined: Sun Feb 24, 2019 7:44 am
Location: Bursa, TR

Loss of password

Post by mulanee » Mon Mar 04, 2019 4:43 pm

Hi,
For whatever reason, around each 3 days I need to reenter my passwd, even if the "save passwd" cell is ticked.
This is on my android phone, 4G + wifi
Any workaround?

admin
Site Admin
Posts: 480
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Loss of password

Post by admin » Mon Mar 04, 2019 5:02 pm

Hello,

probably sometime the server refuse to authenticate the user, so the app ask a new password.

Please try to follow these steps:
- edit the VPN profile
- tap on "Authentication"
- select "Set retries before request new password" and set the value to 2 or 3

Post Reply