Auto connect not working on Android TV

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Auto connect not working on Android TV

Post by minabibawi@gmail.com »

Hi,
The autoconnect does not work anymore on my Android TV device. It used to work on previous versions. Can't tell exactly from which version it stopped working. The latest does not
It works once when I start the connection monitoring service. When I shut down the device it does not connect automatically when I turn it on again

admin
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Re: Auto connect not working on Android TV

Post by admin »

Please, can you post the auto connect settings screenshot?

minabibawi@gmail.com
Posts: 14
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Re: Auto connect not working on Android TV

Post by minabibawi@gmail.com »

Here you go
Attachments
IMG_20200727_083419~2.jpg
IMG_20200727_083419~2.jpg (535.46 KiB) Viewed 1245 times

admin
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Re: Auto connect not working on Android TV

Post by admin »

thank you.
The auto connect configuration seem correct.
Please, check also these options:
  • Global options -> VPN options -> Set wait seconds before connecting the VPN after device boot-up
  • Connect on demand -> Disconnect when the WiFi is connected to these SSID
Do you have select one of these options?

minabibawi@gmail.com
Posts: 14
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Re: Auto connect not working on Android TV

Post by minabibawi@gmail.com »

None of these 2 settings is set.

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Re: Auto connect not working on Android TV

Post by admin »

The configuration is correct, so in my opinion the app doesn't receive anymore the boot-up event and so cannot start the VPN.
Probably the problem is related to a device updated.
Maybe the device has a option to choose which apps are allowed to start at boot time.
Please, can you check in the device settings?

minabibawi@gmail.com
Posts: 14
Joined: Mon Nov 04, 2019 8:21 am

Re: Auto connect not working on Android TV

Post by minabibawi@gmail.com »

The device wasn't updated since almost one year. It is a TV. I do not see any setting managing the apps that are launched when it is turned on. Your app used to work with the same configuration. It stopped working spontaneously. Anyway, I will keep you updated if I find the cause on my side. Meanwhile, I reported the problem. Hope you will have the opportunity to check with an Android 8 device.

admin
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Re: Auto connect not working on Android TV

Post by admin »

This is very strange.
I just finished to test the app on some TV devices and the auto connect work as expected.
Maybe you can try to remove the app, reboot the device and then install it again from Google Play.
Before to remove the app, remember to create a backup so you can restore the VPN profiles quickly.

minabibawi@gmail.com
Posts: 14
Joined: Mon Nov 04, 2019 8:21 am

Re: Auto connect not working on Android TV

Post by minabibawi@gmail.com »

I reinstalled not only the app, but the whole Android TV OS on the device with all the apps. Same result. I think there is little doubt now that it is an issue related to the app itself on some AndroidvTV 8 devices. It does not catch the wake-up event.

admin
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Re: Auto connect not working on Android TV

Post by admin »

I will try to investigate the problem, anyway is not simple because I cannot reproduce it.

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