purchased version CRASHES on new phone

Support requests about VPN Client Pro
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Panther
Posts: 2
Joined: Wed Mar 15, 2023 11:56 am

purchased version CRASHES on new phone

Post by Panther »

I have used VPN Client Pro successfully on my old phone "motorola G7" - Android 10
I've purchased a new phone "motorola edge 30" - Android 12

on this phone the App crashes, when i want to connect.
I have made a backup of the settings in the old phone via the app and imported the backup in the new phone.

what can i do?
admin
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Posts: 668
Joined: Fri Feb 15, 2019 4:04 pm
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Re: purchased version CRASHES on new phone

Post by admin »

Hello,

there are no known issues with Android 12.
Have you tried removing the app and reinstalling it from Google Play?
Are there any errors in the VPN log?
Panther
Posts: 2
Joined: Wed Mar 15, 2023 11:56 am

Re: purchased version CRASHES on new phone

Post by Panther »

Hi, thx, removing and reinstalling solved the problem.
Only for Information, where can find the VPN log?
admin
Site Admin
Posts: 668
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: purchased version CRASHES on new phone

Post by admin »

Great! Thank you for the feedback.
To see the log you need to tap on VPN profile and then tap on LOG tab
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