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Re: Licence missing

Posted: Sat Mar 21, 2026 2:06 pm
by Derxetion
Its ok I'll try to buy a new licence after the refund but when exactly I'll receive the refund?🤔

Re: Licence missing

Posted: Sat Mar 21, 2026 2:17 pm
by admin
Ok. I just asked Google to refund your order.
Unfortunately, I don't know how long it will take.

Re: Licence missing

Posted: Sat Mar 21, 2026 2:22 pm
by Derxetion
Ye I received the email from Goggle just now but ig have to wait for few days so my bank can have a look and process the stuffs anyway thanks alot for your help hopefully next time it won't get buged

Re: Licence missing

Posted: Sat Mar 21, 2026 2:40 pm
by admin
I hope so too. As I wrote before, these types of problems have always been resolved by clearing the Google Play Store data. This time, I have no idea what happened.
Thank you for your patience and sorry for the inconvenience.

Re: Licence missing

Posted: Sat Mar 21, 2026 4:09 pm
by Derxetion
Np actually im thinking that probably my poor connection caused that issue ig since u know even with strong configs im getting Kbps download and upload probably my licence got buged while it was trying to verify it

Re: Licence missing

Posted: Sat Mar 21, 2026 4:51 pm
by admin
In theory, the Google Play Store app should cache licenses to prevent these types of problems. You may need to wait a little while for Google Play to sync your license data.
Anyway, I sent you an email with a temporary promo code, so you can continue using the app while you wait the refund and see if there are any issues with your license. Check your email...

Re: Licence missing

Posted: Sat Mar 21, 2026 5:21 pm
by Derxetion
Yes I've received the code ty 🥲