VPN Client Pro Wireguard protocol disconnection problem..

Support requests about VPN Client Pro
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Eloy
Posts: 2
Joined: Fri Jul 02, 2021 9:04 am

VPN Client Pro Wireguard protocol disconnection problem..

Post by Eloy »

Hey, "VPN Client Pro" always disconnects after a while only if using "Wireguard" protocol.
In my experience it's an old problem and I've dealt with this problem in older versions.
I really love this awesome app and I hop it be fixed.
Thank you.
admin
Site Admin
Posts: 847
Joined: Fri Feb 15, 2019 4:04 pm
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Re: VPN Client Pro Wireguard protocol disconnection problem..

Post by admin »

The problem could be related to UDP connections timeout on a firewall between the server and the client.
Have you tried using the "Set keepalive" option?
  • edit the VPN profile
  • tap on "Peers"
  • tap on hostname/ip address
  • select "Set keepalive" and try to set its value to 30
Eloy
Posts: 2
Joined: Fri Jul 02, 2021 9:04 am

Re: VPN Client Pro Wireguard protocol disconnection problem..

Post by Eloy »

Thanks for quick response. I did these steps, but the problem is still exist.
I used different WireGuard configs and every time it disconnect after a few seconds. (7-8 sec).
I had already encountered the same problem in older versions of VPN Client Pro.
Is there any idea to help me and test it (WG protocol) please?

I am grateful. Thank you.
admin
Site Admin
Posts: 847
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: VPN Client Pro Wireguard protocol disconnection problem..

Post by admin »

You're welcome.
Please, can you post the VPN log?
AlfaSierra92
Posts: 1
Joined: Sat Jul 16, 2022 5:47 pm

Re: VPN Client Pro Wireguard protocol disconnection problem..

Post by AlfaSierra92 »

Hi to everyone, sorry if I reopen this old thread, but I find myself having the same problem.
I can provide the logs if you tell me where I can find them.
admin
Site Admin
Posts: 847
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: VPN Client Pro Wireguard protocol disconnection problem..

Post by admin »

Here the steps to export the log:
  • start the app
  • tap on VPN profile name
  • tap on LOG tab
  • tap on top right icon with 3 dots
  • tap on "Export log"
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