Subscription not recognized for devices with multiple Google accounts

Support requests about VPN Client Pro
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boonhui
Posts: 1
Joined: Mon Jun 06, 2022 6:15 am

Subscription not recognized for devices with multiple Google accounts

Post by boonhui »

Hi,

VPN Client Pro seems to have difficulties recognizing valid subscriptions for devices with multiple Google accounts.

Steps to reproduce issue:

1. Device only has one account logged in - notmyrealemail.au@gmail.com
2. Subscribe to VPN Client Pro with account in #1 above
3. Launch VPN Client Pro, application recognizes subscription successfully
4. Add 2nd account to device - notmyrealemail.jp@gmail.com
5. Launch VPN Client Pro, application no longer recognizes subscription from account #1
6. Remove 2nd account from device - notmyrealemail.jp@gmail.com
7. Launch VPN Client Pro, application recognizes subscription successfully again as there is only 1 account on device

The above is the same if i add the notmyrealemail.jp@gmail.com first, and then the notmyrealemail.au@gmail.com account later.

Can you please help check if the above is expected?

Thank you.
admin
Site Admin
Posts: 847
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Subscription not recognized for devices with multiple Google accounts

Post by admin »

Hello,

I'm sorry but this seems like a problem with your device.
I normally use devices with multiple accounts and have never had any problems like this.
In any case, the APIs provided by Google do not allow to query purchases for a specific account.
Denmike
Posts: 1
Joined: Mon Jul 18, 2022 5:37 pm

Re: Subscription not recognized for devices with multiple Google accounts

Post by Denmike »

The same problem for me. Purchased license for first account on device. Then add second account with earlier installed VPN client pro without license and program says that I do not have license. Only one possibility to use account: delete second account from device...
Could you please check and fix if it is possible.
admin
Site Admin
Posts: 847
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Subscription not recognized for devices with multiple Google accounts

Post by admin »

This issue should be related to some troubles on your device.
Maybe you can try to clean the Google Play data and reboot the device.
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