Play Store not working while on VPN

Discussion about VPN Client Pro
Post Reply
yochaigal
Posts: 9
Joined: Tue Mar 12, 2019 11:25 pm

Play Store not working while on VPN

Post by yochaigal » Sun Jun 02, 2019 11:08 pm

Pixel 3, using the new Pro client (subscription).

When I'm connected to my home OpenVPN tunnel, Google Store apps do not install or download. This happens even when I add the Google Play Store and Google Play Services to the App Filter.

I am not running a firewall or adblocker when this happens. Regardless, it works when I'm on wifi (and not on VPN).

What should I do?
Thanks.

admin
Site Admin
Posts: 432
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Play Store not working while on VPN

Post by admin » Mon Jun 03, 2019 6:23 am

Normally this problem is solved with the app filter.

Are you sure that the app filter is configured correctly?
The app filter mode must be configured as "The VPN can be used by any apps, except for the following apps" and you must add at least the Google Play Store app.

Do you use a custom Android ROM?

yochaigal
Posts: 9
Joined: Tue Mar 12, 2019 11:25 pm

Re: Play Store not working while on VPN

Post by yochaigal » Thu Jun 06, 2019 9:03 pm

Sorry I did not mark to get notified of replies!

I am configured exactly as you say. See screenshot. I am on a stock Pixel 3 ROM. No root.
Attachments
Screenshot_20190606-170252.png
Screenshot_20190606-170252.png (215.7 KiB) Viewed 223 times

admin
Site Admin
Posts: 432
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Play Store not working while on VPN

Post by admin » Fri Jun 07, 2019 12:31 pm

No problem.
Maybe the problem is related to the DNS servers pushed by the VPN server.
Please, try to follow these steps:
  • edit the VPN
  • tap on "Options"
  • select "Ignore pushed DNS servers"
  • save the changes

yochaigal
Posts: 9
Joined: Tue Mar 12, 2019 11:25 pm

Re: Play Store not working while on VPN

Post by yochaigal » Fri Jun 07, 2019 12:42 pm

If that were true, wouldn't the same problem occur when I was using my phone at home?

yochaigal
Posts: 9
Joined: Tue Mar 12, 2019 11:25 pm

Re: Play Store not working while on VPN

Post by yochaigal » Fri Jun 07, 2019 12:47 pm

I did as you suggested - problem persists.
Switching back to my home network (no VPN, same dns server) and the problem went away.

Basically, it only happens on the VPN.

admin
Site Admin
Posts: 432
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Play Store not working while on VPN

Post by admin » Fri Jun 07, 2019 1:55 pm

I just tried on some devices and seem to work as expected.
Seem that your device ignore the app filter settings.
Unfortunately the app filter is handled directly by Android system, so there is not workaround for this issue.

yochaigal
Posts: 9
Joined: Tue Mar 12, 2019 11:25 pm

Re: Play Store not working while on VPN

Post by yochaigal » Fri Jun 07, 2019 3:17 pm

It seems to work on other apps, though.
Could it be something to do with the version of Android I'm running?

admin
Site Admin
Posts: 432
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Play Store not working while on VPN

Post by admin » Fri Jun 07, 2019 5:13 pm

Yes, I think that the problem should be on your Android version.

yochaigal
Posts: 9
Joined: Tue Mar 12, 2019 11:25 pm

Re: Play Store not working while on VPN

Post by yochaigal » Fri Jun 07, 2019 6:37 pm

Well, I'm using the latest official/stock release for Pixel 3:
Android 9 (June 5th, 2019).
PQ3A.190605.003

Post Reply