Android Pie migration bug

Support requests about VPN Client Pro
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ievgeny
Posts: 6
Joined: Sat May 18, 2019 7:31 am

Android Pie migration bug

Post by ievgeny » Thu Jun 27, 2019 8:05 pm

Hi!
After upgrading from Android 8 to Android 9, my OpenVPN connection became unavailable. This problem was fixed by just recreating connection, but I found it necessary to report this problem.
The problem manifests itself in the current and Legacy versions of the VPN application.
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Huawei P20 Lite
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admin
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Posts: 432
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Re: Android Pie migration bug

Post by admin » Thu Jun 27, 2019 8:19 pm

Please, try to follow these steps:
  • Start the app
  • Tap on top left icon
  • Deselect the option "Do not use KeyStore"

ievgeny
Posts: 6
Joined: Sat May 18, 2019 7:31 am

Re: Android Pie migration bug

Post by ievgeny » Fri Jun 28, 2019 9:24 am

Alas, this has no effect for my case with both option states.

admin
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Re: Android Pie migration bug

Post by admin » Fri Jun 28, 2019 10:49 am

The change of this option is not immediate. The change is applied when the profile is saved.
Please, try to unselect this option, edit the VPN profile and save the changes. This will force the app to save the VPN profile using the new option

ievgeny
Posts: 6
Joined: Sat May 18, 2019 7:31 am

Re: Android Pie migration bug

Post by ievgeny » Fri Jun 28, 2019 11:02 am

But I cannot edit the profile in any option state. When i try to edit profile just nothing happens.
Last edited by ievgeny on Fri Jun 28, 2019 11:51 am, edited 1 time in total.

admin
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Posts: 432
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Re: Android Pie migration bug

Post by admin » Fri Jun 28, 2019 11:34 am

Please, try to delete the VPN profile and recreate it

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