Licence missing

[Derxetion]

Its ok I'll try to buy a new licence after the refund but when exactly I'll receive the refund?

[admin]

Ok. I just asked Google to refund your order.
Unfortunately, I don't know how long it will take.

[Derxetion]

Ye I received the email from Goggle just now but ig have to wait for few days so my bank can have a look and process the stuffs anyway thanks alot for your help hopefully next time it won't get buged

[admin]

I hope so too. As I wrote before, these types of problems have always been resolved by clearing the Google Play Store data. This time, I have no idea what happened.
Thank you for your patience and sorry for the inconvenience.

[Derxetion]

Np actually im thinking that probably my poor connection caused that issue ig since u know even with strong configs im getting Kbps download and upload probably my licence got buged while it was trying to verify it

[admin]

In theory, the Google Play Store app should cache licenses to prevent these types of problems. You may need to wait a little while for Google Play to sync your license data.
Anyway, I sent you an email with a temporary promo code, so you can continue using the app while you wait the refund and see if there are any issues with your license. Check your email...

[Derxetion]

Yes I've received the code ty

[gwhitlock64]

Sensible fix, admin, giving him a promo code so he isn't left without the app while the refund crawls through. I had something similar on my old Samsung tablet once, and the licence just reappeared by itself about a day later once Play had finished syncing... proper wierd. Might be worth Derxetion leaving the app alone on wifi overnight before he buys again, cheers.