Licence missing

Support requests about VPN Client Pro
Derxetion
Posts: 9
Joined: Fri Mar 20, 2026 10:04 pm

Re: Licence missing

Post by Derxetion »

Its ok I'll try to buy a new licence after the refund but when exactly I'll receive the refund?🤔
admin
Site Admin
Posts: 746
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Licence missing

Post by admin »

Ok. I just asked Google to refund your order.
Unfortunately, I don't know how long it will take.
Derxetion
Posts: 9
Joined: Fri Mar 20, 2026 10:04 pm

Re: Licence missing

Post by Derxetion »

Ye I received the email from Goggle just now but ig have to wait for few days so my bank can have a look and process the stuffs anyway thanks alot for your help hopefully next time it won't get buged
admin
Site Admin
Posts: 746
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Licence missing

Post by admin »

I hope so too. As I wrote before, these types of problems have always been resolved by clearing the Google Play Store data. This time, I have no idea what happened.
Thank you for your patience and sorry for the inconvenience.
Derxetion
Posts: 9
Joined: Fri Mar 20, 2026 10:04 pm

Re: Licence missing

Post by Derxetion »

Np actually im thinking that probably my poor connection caused that issue ig since u know even with strong configs im getting Kbps download and upload probably my licence got buged while it was trying to verify it
admin
Site Admin
Posts: 746
Joined: Fri Feb 15, 2019 4:04 pm
Contact:

Re: Licence missing

Post by admin »

In theory, the Google Play Store app should cache licenses to prevent these types of problems. You may need to wait a little while for Google Play to sync your license data.
Anyway, I sent you an email with a temporary promo code, so you can continue using the app while you wait the refund and see if there are any issues with your license. Check your email...
Derxetion
Posts: 9
Joined: Fri Mar 20, 2026 10:04 pm

Re: Licence missing

Post by Derxetion »

Yes I've received the code ty 🥲
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