Licence missing

[Derxetion]

Hi there. Im having an issue with my SSTP LIFETIME licence after I bought it it was showing on my vpn client app but then mins later it was not letting me to use SSTP saying that i gotta buy the licence again I even checked the activated licences it wasn't there too if u can help me with this issue I'll really appreciate your help

[admin]

Hello,

There's probably a data problem with the Google Play Store app. Try going to your Android settings, searching for the Google Play Store app, clearing the data, and restarting your device.

[Derxetion]

I already tried that still im facing the same issue its weird tho cuz my licence was working at first then after I pressed connect on my config one time it disappeared for the second time saying I gotta buy it again

[admin]

Yes, this is strange behavior.

Try these steps:

• Start the app

• Tap the top left icon

• Tap "License"

Do you see SSTP Client in the "Active licenses:" section?

[Derxetion]

No as I said when I bought the licence it was there but after second try for connecting it disappeared unfortunately I also received an email from goggle it sent me a transaction id or better i say order number

[admin]

If this happens, there may be a data sync issue with the Google Play Store app.

Try these steps:

• Verify that the date and time are correct.

• Open Android Settings.

• Tap Apps.

• Find and tap the Google Play Store app.

• Tap Storage and cache.

• Tap the Clear storage button.

• Restart your device.

• Open the Google Play Store app.

• Tap the icon in the top right.

• Tap Payments & subscriptions.

• Tap Budget & history.

Do you see your purchased license?

• Launch the VPN Client Pro app.

• Tap the icon in the top left.

• Tap "License".

Do you see your purchased license?

• Start the VPN.

[Derxetion]

Here's my goggle play recent purchases you can clearly see that its showing that the payment was successful but inside the Vpn client pro App the licence its not there somehow

[admin]

Did you follow all the steps I wrote above?

Can you try removing the VPN Client Pro app, restarting your device, and reinstalling it?

[Derxetion]

I did all of those steps u mentioned above and now as u said I uninstalled the app restarted my phone then installed it again still nothing

[admin]

I'm very sorry,. These types of issues are usually resolved by clearing the Google Play Store app data.
At this point, if you're okay with that, I'd try canceling the order. After the refund, you can try purchasing a new license if you like...